Introduction to Business and Administration - ESOL

Is the Course for me?

This qualification could lead to an entry-level role in business and administration such as administrative assistant, customer service agent, clerk.

What is involved?

This qualification provides a range of introductory skills, as well as core knowledge, relevant to business and administration, alongside generic employability skills which are needed both in the business and administration sector and across other sectors.


Learners can progress to a Level 2 certificate or diploma in Business and Administration, including Gateway Qualifications’ Level 2 Certificate and Diploma in Skills for Business and Administration or Office Professionals.
Other progression routes include Level 2 qualifications in Office Administration, Customer Service, Medical Administration and Contact Centre Operations.

Course Requirements

  • Certificate in skills for Business and Administration E3